Support Hub
Welcome to the Cocascore Support Hub. Below you will find answers to the most common technical and service-related inquiries.
How accurate are the "AI Predictions"?
Our AI models utilize historical H2H data, current form, and injury reports to generate probabilities. However, these are statistical likelihoods, not certainties. We recommend using them as one of many tools in your analysis.
Why is the livescore slightly ahead/behind my TV broadcast?
Most TV broadcasts have a "broadcast delay" of 10-30 seconds. Our data is pulled directly from stadium sensors, meaning we are often significantly faster than your television stream.
Can I use your data for my own blog or app?
Our consumer website is for personal use only. For commercial API access, please contact our business development department.
How do I report a bug?
Please use the contact button below or email us directly with a screenshot and your device information.